Data Deletion

You have full control over your data. Learn how to request complete deletion of your information.

We respect your right to control your personal data. This page explains how you can request the complete deletion of your information from our systems.

1. What Data Will Be Deleted

When you request data deletion, we will permanently remove:

  • Messages: All text messages, voice messages, and media files you've sent
  • Processed Content: Transcriptions, summaries, and organized data
  • Account Information: Your WhatsApp number and associated metadata
  • Usage Data: Service usage patterns and analytics tied to your account
  • Generated Content: Tasks, reminders, and AI-generated summaries

2. How to Request Data Deletion

You can request data deletion through two methods:

Method 1: WhatsApp (Recommended)

1

Send a Deletion Request

Send the message "DELETE MY DATA" to our WhatsApp number from the same number you used for our service.

Send Deletion Request

Method 2: Email

2

Email Our Privacy Team

Send an email to privacy@nyxa.life with:

  • • Subject: "Data Deletion Request"
  • • Your WhatsApp number used with our service
  • • Confirmation that you want all data deleted
Send Email Request

3. Verification Process

To protect your privacy and prevent unauthorized deletion requests, we need to verify your identity:

  • WhatsApp Method: We verify automatically since the request comes from your registered number
  • Email Method: We may ask you to confirm via WhatsApp or provide additional verification

4. Deletion Timeline

What to Expect:

1

Confirmation (Within 7 days)

We'll confirm receipt of your deletion request and verify your identity.

2

Active Data Deletion (Within 30 days)

We'll permanently delete all your data from our active systems.

3

Backup Purge (Additional 90 days)

Your data will be removed from backup systems during the next backup rotation cycle.

✓

Completion Confirmation

We'll notify you when the deletion process is fully complete.

5. Important Notes

⚠️ Before You Delete

  • • Irreversible: Data deletion cannot be undone
  • • Service Access: You won't be able to use Nyxa after deletion
  • • Reactivation: You can start fresh anytime by messaging us again
  • • Legal Retention: Some data may be retained if required by law

6. Alternative: Temporary Suspension

If you're unsure about permanent deletion, you can:

  • Send "STOP" to pause our service without deleting data
  • Send "START" anytime to resume service
  • Request deletion later if you decide you no longer want the data

7. Questions or Problems?

If you have questions about data deletion or need assistance:

Ready to Delete Your Data?

Choose your preferred method below. Remember, this action cannot be undone.

WhatsApp: "DELETE MY DATA" Email Privacy Team