Refund Policy

Last Updated: [EDIT ME - Add date]
Effective Date: [EDIT ME - Add date]

This Refund Policy outlines the terms and conditions for refunds related to Nyxa Life services provided by Nyxa Life (a brand under Laminaa Technologies).

1. Refund Eligibility

1.1 Subscription Services

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• Monthly subscriptions: Refunds available within 7 days of purchase
• Annual subscriptions: Refunds available within 30 days of purchase
• Refunds are prorated based on unused service time

1.2 Credit Purchases

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• Unused credits: Refunds available within 30 days of purchase
• Partially used credits: Refunds for remaining unused portion
• Credits used for service: Non-refundable once processed

2. Non-Refundable Items

The following items are not eligible for refunds:

• Services already rendered (processed messages, transcriptions, summaries)
• Subscriptions cancelled after the refund period
• Credits purchased more than 30 days ago
• Promotional or discounted services (unless required by law)

3. Refund Process

3.1 How to Request a Refund

To request a refund, please:

1. Email us at hello@nyxa.life
2. Include your WhatsApp number used for the service
3. Specify the transaction you want refunded
4. Provide the reason for your refund request

3.2 Processing Time

• Review: We will review your request within 2-3 business days
• Approval: Approved refunds will be processed within 5-7 business days
• Credit: Refunds will appear in your original payment method within 5-10 business days

4. Special Circumstances

4.1 Service Issues

If you experience technical issues or service disruptions that significantly impact your use of Nyxa Life, we may offer:

• Service credits
• Extended subscription periods
• Full or partial refunds at our discretion

4.2 Billing Errors

If you notice any billing errors or unauthorized charges, please contact us immediately. We will investigate and correct any verified errors.

5. Refund Methods

Refunds will be processed using the same payment method used for the original purchase. If the original payment method is no longer available, we will work with you to find an alternative refund method.

6. Currency and Exchange Rates

Refunds will be processed in the same currency as the original transaction. Exchange rate fluctuations between the purchase date and refund date are not our responsibility.

7. Disputes and Chargebacks

We encourage you to contact us directly before initiating a chargeback with your payment provider. We're committed to resolving issues fairly and promptly. Chargebacks may result in service suspension until resolved.

8. Changes to Refund Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our Service after changes constitutes acceptance of the new policy.

9. Contact Information

For refund requests or questions about this policy, please contact us:

• Email: hello@nyxa.life
• Subject Line: "Refund Request - [Your WhatsApp Number]"
• WhatsApp: Message us (for general inquiries)